Improve service pages when the office or next step is unclear.
Review authority-approved service names, responsibilities and instructions. Clearer content may solve the problem without a new application.
Match the first change to the information people cannot find.
A service-navigation problem and a document-search problem may need different work.
Improve archives when the record is difficult to locate.
Review approved titles, dates, meeting bodies and categories. Check representative searches and links before choosing a new document platform.
Review routing when staff lose request context.
A clear service page does not guarantee that agreed details reach the intended office. Inspect supported current-system options and unresolved requests.
Separate replacement decisions.
Compare the first useful result, records requirements and maintenance. A specialized-system migration needs separate exports, reconciliation and qualified review.