Name the intended task.
Choose a common question and compare its wording with the public navigation. Ask the authority to approve service names and office responsibilities.
Start with the service question rather than the department chart.
Use a fictional inquiry to review what a resident can understand from the website.
Check the service page.
Can a visitor identify the intended office, required first step and current instructions? Avoid relying on an internal abbreviation or unexplained department name.
Follow the contact route.
Check that approved service and location context reaches the intended staff view. Identify unclear assignment and repeated entry.
Try unresolved cases.
Use fictional missing-location, wrong-service and duplicate requests. Identify the approved fallback and staff follow-up without filing real requests.