Navigation and page structure
Use approved service names, meaningful headings and clear links. Check the route on a small screen and with a keyboard.
Check whether people can complete the public task.
Readable information and usable controls need to be reviewed together on the agreed service journey.
Forms and instructions
Explain required fields and the meaning of receipt, assignment and completion. Check validation, focus and error behavior with fictional requests.
Public documents
Identify approved documents, readable titles and useful dates. Agree on accessible versions or alternatives and the process for maintaining them.
Review and ownership
Qualified reviewers determine applicable accessibility obligations and the agreed checks. Document unresolved barriers, content ownership and how later updates will be reviewed.