Begin with a sample task.
Choose a difficult service route, meeting-document search or fictional request. Identify approved content and current systems that can remain.
Choose help that follows the public task into the office.
A useful proposal explains how a resident will find a service or document and what staff need to maintain afterward.
Confirm authority review.
Your qualified reviewers determine publication, records, retention, privacy and accessibility requirements. Identify who approves each change.
Compare supported connections.
Check actual vendor interfaces before accepting integration promises. Replacing a specialized government system needs a separate decision and migration plan.
Check exceptions and handover.
Look for sample tests of unclear routing, missing documents and failed updates without submitting real requests. Agree on accounts, code, documentation, content review and unresolved-work ownership.